1. Introduction
At Mazumaecom.com, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return under the terms outlined below.
2. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items, such as perishable goods, personalized products, or digital downloads, are non-returnable.
3. Return Process
To initiate a return:
- Contact our customer support at support@mazumaecom.com with your order details.
- We will provide instructions on how to return the item.
- You are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds and Processing Time
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 1-2 days and credited to your original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
- If you receive a defective or damaged item, you may request an exchange instead of a refund.
- Exchanges are subject to product availability.
6. Cancellations
- Orders can only be canceled before they are shipped. Once shipped, the order must be returned following our return policy.
7. Contact Information
For any return-related inquiries, please contact us at support@mazumaecom.com Our registered address is Mumbai, India.